Shipments and Returns

Your Order

Garden Art USA makes every effort to provide superior quality products as quickly as possible. Because all of our products are manufactured when ordered, there may be a 2 to 3 week span from when you place the order until your order is shipped.

Your Shipment

Packages are generally dispatched within 2 weeks after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We will try to group two distinct orders placed separately, but if the timing of you order does not permit grouping, shipping fees will apply to each shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

We offer a 30 day money back satisfaction guarantee on all of our products. If for any reason you are not 100% satisfied with your purchase, return the product to us packaged so that it is not damaged in shipment, and we will refund the full price of the item or items.

Exchanges

If you need to exchange an item, we will be glad to exchange it for the item that you desire. You will be responsible for paying any difference in price between the two items, and we will refund any difference as necessary. The customer is responsible for paying shipping to return and receive the exchanged item.


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